01
General transaction terms
The terms that apply when you visit the website, request a quotation, hold a booking, pay for and use Diamond Bay services.
- Effective from:
- 07/23/2026
- Version:
- 1.0
Service provider details
The details below apply to every document on this page.
- Company name
- HA LONG DIAMOND BAY CO., LTD
- Trading as
- DIAMOND BAY
- Enterprise code / Tax code
- 5702224433Issued 29/04/2026 by the Department of Finance of Quang Ninh Province
- International travel business licence
- 22-0208/2026/CDLQGVN-GP LHQT
- Registered office
- Bai Chay, Quang Ninh, Vietnam
- Phone / Hotline
- +84 78 2224433
- info@diamondbay.vn
- Support & complaints email
- support@diamondbay.vn
- Personal data email
- privacy@diamondbay.vn
- Websites and domains covered
- diamondbay.vnhalong.diamondbay.vncruises.diamondbay.vnma.diamondbay.vndiamondbaycruises.comdiamondbaycruises.vndiamondbay.com.vn
The Vietnamese text is the original and the legally binding version; this translation is provided for convenience.
1.1Scope
These general transaction terms govern access to, requests for quotation, holds, bookings, payment and use of the services presented or provided on the websites, landing pages and online platforms owned and operated by Ha Long Diamond Bay Co., Ltd, trading as Diamond Bay (“Diamond Bay”, “we”).
They apply to:
- Customers who book or use a service directly;
- Anyone booking on behalf of a passenger or a group;
- Passengers and beneficiaries of the service;
- Tour operators, hotels, agents and partners using the Diamond Bay B2B system;
- Transactions involving tours, packages, cruises, accommodation, transport, restaurants, entrance tickets, guides, experiences and other travel services.
Where a B2B partner has signed an agency agreement, a framework agreement or a separate arrangement with Diamond Bay, that document prevails on the matters it covers. Anything it does not cover continues to be governed by these general terms.
The specific conditions published on a service page, quotation, booking form, booking confirmation or voucher form an integral part of the transaction. Where they differ, specific conditions that were clearly published and accepted by the customer before booking prevail, without limiting the mandatory consumer rights granted by law.